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Beginner's Corner (135 Topics)
News (6 Topics)
Feature Requests (89 Topics)
Website Integration (14 Topics)
Bookerville Releases (28 Topics)

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Featured Topic:

Homeaway, VRBO, and Auto-Responders
by John Amato

Homeaway VRBO Auto-Responder

What's an Auto-Responder?



Before we get into the good news, let's briefly review what Bookerville's Auto-Responder is. Whenever you get an inquiry from a listing site (such as Homeaway, VRBO, FlipKey, AirBnB, etc.) they usually send an email to you with the details. You can automatically forward a copy of these emails to a special email address at Bookerville, and Bookerville will read those emails, obtain the information in them, and potentially automatically generate replies to the guests with quotes, links to book, see your other properties, or make online booking requests. This is configurable, and there are lots of options on how to run it. At a minimum, Bookerville records all these inquiries and presents them to you for easy administering in a convenient lead-management tool in your Dashboard ยป At-A-Glance tab. You can learn more about our highly-acclaimed Auto-Responder and what it can do for you.

Homeaway and VRBO Lead Management



About a year ago (2013), Homeaway and VRBO started hiding the guests' email addresses from these inquiry emails that they send to you. Because of this, Bookerville would be unable to automatically reply to the guest. This could also create a lot of back & forth in terms of data entry between your Homeaway/VRBO account and Bookerville. Suffice to say, most property managers were outraged by this. But there appears to be good news...

Tell Them You're Using an Auto-Responder



Our recent experience with our customers has revealed that Homeaway's policies provide for a workaround: if you explain to them that you are using an Auto-Responder, they will put the guest email addresses back into your inquiry emails. We've seen them do this for several of our customers, large and small. So it's certainly worth reaching out to your account representative to ask about this, as it appears they are willing to cooperate.

Calendar Synchronizing, and More



And while you have their attention, it's certainly also worth telling them that you want them to open up their API's to Bookerville so that we can integrate availability data, keeping your calendars synchronized automatically. AirBnB, FlipKey, and many other listing sites already do this using our iCal export feature, so it's about time Homeaway and VRBO make your life as easy as those other listing sites do, right?

 

Recent Discussions:

Re: Is there a way to give a single guest the option for multiple credit card payments?
At this time, there is no way to do that. We are investigating to see if the new payment processor (Lynnbrook Group) can support that though.
May 25, 2017 in Beginner's Corner by John Amato
Re: Is there a way to give a single guest the option for multiple credit card payments?
Have a guest that wants to make mulitple payments via credit card. My property profile is set up security due at booking and remainder due 45 days out. I was trying to do 'add a scheduled payment x 4' and generate new payment schedule but it was not letting me for this guest. Can I not make adjustments for different guests? I see where I cld customize in account settings but in this case its only this GUEST requesting. Thank you.

ie: balance $3183 Guest would like to make 4 payments of $795.75 Is this possible?
Thank you for any help. I really appreciate your taking the time.
May 24, 2017 in Beginner's Corner by dtarca
Re: Work Order / Cleaning Schedules
Testing E-mail Templates for Works Orders. "Next Arrival" Tags also do not appear to be working.
May 24, 2017 in Feature Requests by Sabeli Villas.c.b. - E30811939

 

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