Vacation Rental Software Free Trial
Resources Blog Articles Booking Demo Forum Help Pages How-To Videos Webinars
     Resources:  Forum

Welcome to Bookerville's
Forum Community

  • Registration & participation is totally free and encouraged.
  • Only registered Bookerville members can add new topics and post replies.
  • Use your same Member Name that you use to manage your properties.
  • No obligation to use Bookerville's online booking software.
Help the Bookerville Community decide on new features, report bugs, get help with integrating Bookerville into your web pages, and more!
Join Now - It's Free!
 User Name:

 Email Address:
By clicking Sign Me Up, you accept the Terms and Conditions.
Already a member? Sign In

Forum Categories:

The forums are categorical so we can keep our topics organized.

Beginner's Corner (146 Topics)
News (6 Topics)
Feature Requests (99 Topics)
Website Integration (15 Topics)
Bookerville Releases (28 Topics)

Search Bookerville:

Let's face it: sometimes it's just easier to plug in some terms and see what Google finds for you!


Featured Topic:

Homeaway, VRBO, and Auto-Responders
by John Amato

Homeaway VRBO Auto-Responder

What's an Auto-Responder?

Before we get into the good news, let's briefly review what Bookerville's Auto-Responder is. Whenever you get an inquiry from a listing site (such as Homeaway, VRBO, FlipKey, AirBnB, etc.) they usually send an email to you with the details. You can automatically forward a copy of these emails to a special email address at Bookerville, and Bookerville will read those emails, obtain the information in them, and potentially automatically generate replies to the guests with quotes, links to book, see your other properties, or make online booking requests. This is configurable, and there are lots of options on how to run it. At a minimum, Bookerville records all these inquiries and presents them to you for easy administering in a convenient lead-management tool in your Dashboard ยป At-A-Glance tab. You can learn more about our highly-acclaimed Auto-Responder and what it can do for you.

Homeaway and VRBO Lead Management

About a year ago (2013), Homeaway and VRBO started hiding the guests' email addresses from these inquiry emails that they send to you. Because of this, Bookerville would be unable to automatically reply to the guest. This could also create a lot of back & forth in terms of data entry between your Homeaway/VRBO account and Bookerville. Suffice to say, most property managers were outraged by this. But there appears to be good news...

Tell Them You're Using an Auto-Responder

Our recent experience with our customers has revealed that Homeaway's policies provide for a workaround: if you explain to them that you are using an Auto-Responder, they will put the guest email addresses back into your inquiry emails. We've seen them do this for several of our customers, large and small. So it's certainly worth reaching out to your account representative to ask about this, as it appears they are willing to cooperate.

Calendar Synchronizing, and More

And while you have their attention, it's certainly also worth telling them that you want them to open up their API's to Bookerville so that we can integrate availability data, keeping your calendars synchronized automatically. AirBnB, FlipKey, and many other listing sites already do this using our iCal export feature, so it's about time Homeaway and VRBO make your life as easy as those other listing sites do, right?


Recent Discussions:

Re: "From" Address and Bookerville Email Delivery
Hi Chris - the first issue I don't understand, and the second one is either your email system is marking them as spam, or Lynnbrook needs to look into it and see what's happening. Email me so we can discuss the first issue.
May 23, 2019 in Blog: General by John Amato
Re: "From" Address and Bookerville Email Delivery
I want to reply to my guests, not myself. When I receive an email I have to look up their email address. Also I do not receive emailed payment receipts from Lynnbrook, I check the Merchant Box to have them sent to me. Can you help me with this?
May 23, 2019 in Blog: General by Chris Nagle
Re: Top 5 Reasons to Use Vacation Property Management Software
I wanted to circle back to this still-relevant article by adding 5 more reasons to use vacation property management software:

1. Guest Services Mobile App - automatically send your guests an easy link to a Guest Services Mobile app that has everything they need or want at their fingertips.

2. Owner Statements - generate reports for your owners that reflect booking revenue less all owner-paid expenses (including your commissions) to arrive at Net Due Owner totals.

3. Contract Management - automate your custom contracts with auto-fill, and automatic tracking of agreed-to status.

4. Housekeeping Mobile App - your housekeeping staff is also empowered with a Housekeeping Mobile App that tells them what to clean, how to clean it, and when to do it based on occupancy/need. They can report issues, maintenance needs, theft/damage, and even upload photos to document in your dashboard.

5. "Smart" Search Bar - a sophisticated, availability & feature-based Multi-Property Search bar that you can embed into your own website with custom colors to match.

May 21, 2019 in Blog: General by John Amato
Re: Can Venmo be added as a payment option?
Thanks John.
May 16, 2019 in Feature Requests by pch


Vacation Rental Software Booking Demo
Vacation Rental Software Free Trial