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Featured Topic
Automatic Scheduled Emails
by JohnBoy
It's time to open a discussion and start documenting the requirements for this high-demand feature. Automatic Schedules Emails are emails that will go out automatically for things like payment due notices, check-in instructions, etc. Please help us with your thoughts and ideas.
High-level questions:
Does Bookerville just automatically send these emails straight to the guest? Of course, it should copy the account owner, but actually this is configurable in the Email Template. Or should Bookerville send these to the manager, and let the manager check it out first, then forward it themselves to the guest?
Some examples of emails managers would like to see automatically sent by Bookerville:
Send check-in/check-out instructions some number of days prior to check-in date.
Send some kind of thank-you type email some number of days after check-out date.
Send payment reminder email some number of days prior to a payment that is due, but not yet paid.
Send past-due email some number of days after a payment was due, but not yet paid.
Should the "payment reminders" and/or "past due" notices be configurable (Email Templates), or should Bookerville maintain these as a standard?
Member aecchalet added:
Check-out instruction and feed back solicitation prior to check out.
Reminder to owner to refund security deposit a given number of days from check out.
Send check-in/check-out instructions with house manual and area tourist information some number of days prior to check-in date.
Member theresa gwinner added:
Yes arrival instructions a few dates prior to visit but only if they are PAID in full.
Yes a thank you but I would include some option for feedback.
Yes payment reminder.
Yes past due reminder.
Also, a contract and deposit reminder if they're late, asking them to confirm that they still intend to visit.
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Recent Discussions
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| Re: New Report: All Inquiries |
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Thank you gentlemen, for your insights.
I've taken a stab at this. Being able to report on "casual" visitors required some updates to the data model. Guests can have interactions with more than one property, and even across multiple accounts. So for now, I've divided the Export Guest Contact List report into two parts: the top shows people who have actually booked; the bottom shows "other contacts", which can be anyone who entered their email address while on your public calendar, or the Multi-Property Search widget, and other scenarios.
Let's see how this plays out for a little bit. Eventually, we'll enhance the report to group by property, and maybe let you choose to filter on specific properties.
Tom - your idea of putting a message like that is a two-edged sword. Some people will be scared off by that, and won't enter their email address (when they otherwise might have). Others will embrace it and put their email address in. Still others will simply leave the page immediately. It's a crap-shoot...
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Feb 21, 2012 in Feature Requests by JohnBoy
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| Re: New Report: All Inquiries |
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I would like to add to make sure you only mass-send to your guests via the Bcc box so that your email list is not revealed to every guest on the list. As an experiment, I just tried the csv export and opened it with Excel, highlighted all the emails in that column, pasted it into the Bcc box of my gmail account, and all the emails were comma separated automatically.
Fab
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Feb 20, 2012 in Feature Requests by fabmir
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| Re: Automatic Scheduled Emails |
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Ok, we have a released a beta version of this feature. We have only enabled it for a select group of our customers for pilot-testing. If anyone wants to participate in this pilot testing, let me know and we will enable it for your account.
Cheers,
John
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Feb 18, 2012 in Feature Requests by JohnBoy
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| Re: New Report: Collections? |
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Got it. I think we're saying the same thing, I should have been clearer in my example that we're only charging taxes on the taxable items. Which parts of the bookings are taxable is selectable for things like cleaning fees, and individually priced Guest Options. The pro-rating will be based on only the taxable components of the booking total.
Ok, so basically you're looking for a report that will show for a given period (selectable start & end dates), what taxable amounts (which is different from the actual calculated taxes) you have collected, pro-rated as we've described here for the payments that have been paid to you by the guests. And this is of course based on the "Booking Payments Made" box in the Booking Details page.
We'll get a first-stab at this out asap...
John
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Feb 15, 2012 in Feature Requests by JohnBoy
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