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The forums are categorical so we can keep our topics organized.

Beginner's Corner (135 Topics)
News (6 Topics)
Feature Requests (90 Topics)
Website Integration (14 Topics)
Bookerville Releases (28 Topics)

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Featured Topic:

Homeaway, VRBO, and Auto-Responders
by John Amato

Homeaway VRBO Auto-Responder

What's an Auto-Responder?



Before we get into the good news, let's briefly review what Bookerville's Auto-Responder is. Whenever you get an inquiry from a listing site (such as Homeaway, VRBO, FlipKey, AirBnB, etc.) they usually send an email to you with the details. You can automatically forward a copy of these emails to a special email address at Bookerville, and Bookerville will read those emails, obtain the information in them, and potentially automatically generate replies to the guests with quotes, links to book, see your other properties, or make online booking requests. This is configurable, and there are lots of options on how to run it. At a minimum, Bookerville records all these inquiries and presents them to you for easy administering in a convenient lead-management tool in your Dashboard ยป At-A-Glance tab. You can learn more about our highly-acclaimed Auto-Responder and what it can do for you.

Homeaway and VRBO Lead Management



About a year ago (2013), Homeaway and VRBO started hiding the guests' email addresses from these inquiry emails that they send to you. Because of this, Bookerville would be unable to automatically reply to the guest. This could also create a lot of back & forth in terms of data entry between your Homeaway/VRBO account and Bookerville. Suffice to say, most property managers were outraged by this. But there appears to be good news...

Tell Them You're Using an Auto-Responder



Our recent experience with our customers has revealed that Homeaway's policies provide for a workaround: if you explain to them that you are using an Auto-Responder, they will put the guest email addresses back into your inquiry emails. We've seen them do this for several of our customers, large and small. So it's certainly worth reaching out to your account representative to ask about this, as it appears they are willing to cooperate.

Calendar Synchronizing, and More



And while you have their attention, it's certainly also worth telling them that you want them to open up their API's to Bookerville so that we can integrate availability data, keeping your calendars synchronized automatically. AirBnB, FlipKey, and many other listing sites already do this using our iCal export feature, so it's about time Homeaway and VRBO make your life as easy as those other listing sites do, right?

 

Recent Discussions:

Re: Vacation Rental Channel Managers
John,
Does Bookerville intergrate with RedAwning as it does with Rentals United and Bookingpal? Or have any plans to?
Jul 13, 2017 in Blog: General by rkmaui.com
Re: VacationHomeRentals.com Auto-Responder
Aloha John,
I'm still having the same issue with the auto responder for Vacation Home Rentals/Trip Advisor. Is there a way to set up the auto responder with them now?
Jul 12, 2017 in Blog: Features by kblair2010
Re: Private area in property setup to store notes
Somewhere in the property setup area it would be nice to have a notes section. For example we have a backup key lockbox at each property. I'd love an area to store these codes, etc in case others needed to look these up after hours. An "internal only notes section"
Jul 1, 2017 in Feature Requests by Southernbeachre
Re: Bookerville/Website Integration
What kind of help do you need?
Jun 23, 2017 in Website Integration by Earl Mayfield

 

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