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Beginner's Corner (137 Topics)
News (6 Topics)
Feature Requests (91 Topics)
Website Integration (14 Topics)
Bookerville Releases (28 Topics)

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Featured Topic:

Homeaway, VRBO, and Auto-Responders
by John Amato

Homeaway VRBO Auto-Responder

What's an Auto-Responder?

Before we get into the good news, let's briefly review what Bookerville's Auto-Responder is. Whenever you get an inquiry from a listing site (such as Homeaway, VRBO, FlipKey, AirBnB, etc.) they usually send an email to you with the details. You can automatically forward a copy of these emails to a special email address at Bookerville, and Bookerville will read those emails, obtain the information in them, and potentially automatically generate replies to the guests with quotes, links to book, see your other properties, or make online booking requests. This is configurable, and there are lots of options on how to run it. At a minimum, Bookerville records all these inquiries and presents them to you for easy administering in a convenient lead-management tool in your Dashboard ยป At-A-Glance tab. You can learn more about our highly-acclaimed Auto-Responder and what it can do for you.

Homeaway and VRBO Lead Management

About a year ago (2013), Homeaway and VRBO started hiding the guests' email addresses from these inquiry emails that they send to you. Because of this, Bookerville would be unable to automatically reply to the guest. This could also create a lot of back & forth in terms of data entry between your Homeaway/VRBO account and Bookerville. Suffice to say, most property managers were outraged by this. But there appears to be good news...

Tell Them You're Using an Auto-Responder

Our recent experience with our customers has revealed that Homeaway's policies provide for a workaround: if you explain to them that you are using an Auto-Responder, they will put the guest email addresses back into your inquiry emails. We've seen them do this for several of our customers, large and small. So it's certainly worth reaching out to your account representative to ask about this, as it appears they are willing to cooperate.

Calendar Synchronizing, and More

And while you have their attention, it's certainly also worth telling them that you want them to open up their API's to Bookerville so that we can integrate availability data, keeping your calendars synchronized automatically. AirBnB, FlipKey, and many other listing sites already do this using our iCal export feature, so it's about time Homeaway and VRBO make your life as easy as those other listing sites do, right?


Recent Discussions:

Re: HomeAway - Synchronized Calendars
Sorry for my delay on this. I am surprised that HomeAway Owners Direct is not automatically incorporated into HomeAway's iCal feed, because their feed currently includes bookings from other platforms that HomeAway owns, like VRBO and others. Have you inquired about this with them?
Oct 27, 2017 in Feature Requests by John Amato
Re: HomeAway - Synchronized Calendars
Hi John - Yes. Currently we have the options for Airbnb,, VRBO & TripAdvisor. Just wondered if HomeAway (Owners Direct) was in the pipeline. I have several owners that advertise with HomeAway and it would be useful if we could synchronize their calendars also. Thanks Deborah
Oct 6, 2017 in Feature Requests by Sabeli Villas.c.b. - E30811939
Re: HomeAway - Synchronized Calendars
Hi Sabeli Villas - are you talking about iCal synchronization?
Oct 4, 2017 in Feature Requests by John Amato
Re: multi day discounts
There's no way to block holidays from participating in the coupon. But as you may have already figured out, there are two sets of dates for the coupon code - one is the set of dates that the coupon can be entered to make a reservation, and the other is the set of dates for the booking (arrival/departure) that the coupon applies to. (Does this help?)
Sep 29, 2017 in Beginner's Corner by John Amato


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