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Help the Bookerville Community decide on new features, report bugs, get help with integrating Bookerville into your web pages, and more!

Forum Categories:

The forums are categorical so we can keep our topics organized.

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  Beginner's Corner (146 Topics)
  News (6 Topics)
  Feature Requests (101 Topics)
  Website Integration (15 Topics)
  Bookerville Releases (28 Topics)

Search Bookerville:

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Featured Topic:

Bookerville's New Maintenance App
by John Amato

Richer, more automated Work Orders await you!



You've had the ability to create, manage, and report on Work Orders for a while now. But Bookerville has now produced a Maintenance Mobile App that your maintenance personnel can use to navigate to the property, see any photos of the issue(s) submitted for that work order, provide estimates, final amounts, and report as completed.

Setting Up Maintenance Users



Step one is setting up one or more sub-users and assigning them "Maintenance" permission for one or more properties. This is done in your Dashboard >> Account Settings tab, look for the "Members With Permissions" box. Once you do this, that user will then have access to the new Maintenance Mobile App.

Creating & Assigning Work Orders



Once you (or your housekeepers/inspectors) have created a work order, you'll need to set the status to Approved, and set a scheduled date for it. We have also improved this: the pop-up date-picker calendar shows you booked dates so that you can more easily choose a scheduled date in between bookings when needed. You also must assign the work order to the maintenance user. Once that's done, they will then see the work order appear in their prioritized list in their Maintenance App.

Completing Work Orders



Your maintenance personnel can then mark work orders as completed, and your dashboard is updated to reflect the latest statuses. They can also create new work orders as they see needs for things while they are in the field, and these can then be reviewed and approved by you before they can commence work and mark as completed.

Give Us Your Feedback



As always, Bookerville thrives on feedback from actual active users. If you're using this new feature, please don't be shy about your ideas to improve it.

 

Recent Discussions:

Minimum Days Between Bookings

COVID-19 Vacation Rental Features



We sure hope that everyone is staying healthy. And though COVID-19 sure seems to be trying to wreck this Summer, Bookerville has introduced new features to alleviate and help with the impact.

Minimum Days Between Bookings



Some areas are now doing a "soft open" for vacation rentals. This is good news for businesses, but also presents some challenges. Some locations are requiring a minimum number of days between bookings, so that any COVID-19 present on surfaces will die before the next guests arrive.

Bookerville has implemented a new optional setting to force a minimum number of days between bookings. On the Bookerville internal booking system, this is enforced when guests choose dates on the Public Booking Calendar. It can be found in the Property Setup page:



Channel Managers, Listing Sites



Bookerville is also vending this new setting now on our Property Details API feed. For those of you using the Bookerville API directly, the name of the new field is <MinDaysBetweenBookings>. We have asked both Channel Managers whether listing sites are supporting this feature, but it appears that so far, they are not.

Availability Feeds



To alleviate this, we are offering a new option for your iCal feeds as well as the Bookerville Availability API that the Channel Managers read. These new options will automatically "pad" bookings on either side with enough days to cover your minimum-days-between-bookings setting.

You can control whether this setting will cause your iCal feeds to "pad" days around each booking to reflect this in the availability that listing sites see. It will do the same thing to the Availability API if you (or a Channel Manager you're with) are using that. This should prevent guests from booking on those sites too close to existing bookings.

Please note: this new exploratory feature may not work with 3rd-parties reading your availability data, and there are two things to be aware of:

1) If there are existing (future) bookings that are already closer together than your minimum-days-between-bookings setting, the system cannot (will not) go change those bookings. You will have to manually deal with those existing bookings.

2) It's possible that due to the placement of existing bookings on your calendar, if you make this minimum-days-between-bookings setting, it could cause iCal feeds (and/or the Availability API) to express overlapping bookings. This could confuse groups reading that availability data, so if you use this new feature, be sure to monitor it carefully, and work with your partners to make them aware of what you're doing and why.

Unearned Revenue Report



Bookerville also has provided a new report called "Unearned Revenue", which shows payments received for future-arriving bookings. This can be helpful for potential relief and/or insurance claims, as well as identifying your potential liability for refund requests, etc.

Moving Forward



Bookerville is paying close attention to the COVID-19 crisis, and making sure we are doing everything possible to help our partners through this unprecedented event. If you have ideas for improvements, or feedback on the features we have implemented so far, please let us know.
- May 19, 2020 in Blog: General by John Amato
Bookerville's New Maintenance App
Apologies for the delay, espcially Buffalo Creek!

The link can be found on your Dashboard >> Master Calendar, lower-left area, look for the "My Clean/Inspect Property List".

And/or just click here: Housekeeping App

Or copy & paste this into an email/text: https://www.bookerville.com/CleanInspectPropertyList

Also - the link is already in the standard "Cleaning Crew" Email Template, if you're using that.

As always, write back if you need help, or email support@bookerville.com
- May 7, 2020 in Blog: Announcements by John Amato
Bookerville's New Maintenance App
can't find the app?!
- May 7, 2020 in Blog: Announcements by Harmsen

 

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