Richer, more automated Work Orders await you!
You've had the ability to create, manage, and report on Work Orders for a while now. But Bookerville has now produced a Maintenance Mobile App that your maintenance personnel can use to navigate to the property, see any photos of the issue(s) submitted for that work order, provide estimates, final amounts, and report as completed.
Setting Up Maintenance Users
Step one is setting up one or more sub-users and assigning them "Maintenance" permission for one or more properties. This is done in your Dashboard >> Account Settings tab, look for the "Members With Permissions" box. Once you do this, that user will then have access to the new Maintenance Mobile App.
Creating & Assigning Work Orders
Once you (or your housekeepers/inspectors) have created a work order, you'll need to set the status to Approved, and set a scheduled date for it. We have also improved this: the pop-up date-picker calendar shows you booked dates so that you can more easily choose a scheduled date in between bookings when needed. You also must assign the work order to the maintenance user. Once that's done, they will then see the work order appear in their prioritized list in their Maintenance App.
Completing Work Orders
Your maintenance personnel can then mark work orders as completed, and your dashboard is updated to reflect the latest statuses. They can also create new work orders as they see needs for things while they are in the field, and these can then be reviewed and approved by you before they can commence work and mark as completed.
Give Us Your Feedback
As always, Bookerville thrives on feedback from actual active users. If you're using this new feature, please don't be shy about your ideas to improve it.
Buffalo Creek, January 23, 2020:
I am having a hard time finding this app in the app store. What is the exact name? Thanks
Harmsen, May 7, 2020:
can't find the app?!
John Amato, May 7, 2020:
Apologies for the delay, espcially Buffalo Creek!
The link can be found on your Dashboard >> Master Calendar, lower-left area, look for the "My Clean/Inspect Property List".
And/or just click here: Housekeeping App
Or copy & paste this into an email/text: https://www.bookerville.com/CleanInspectPropertyList
Also - the link is already in the standard "Cleaning Crew" Email Template, if you're using that.
As always, write back if you need help, or email firstname.lastname@example.org
Carl Nagle, May 2, 2021:
Unfortunately, while I thought I had read somewhere that there was an ability to "launch a script", I cannot find that as an option in any of the Account or Property forms right now.
So right now, it appears I cannot attempt to launch a custom integration or script for any of the activities on Bookerville.
Is that a correct assessment?
John Amato, May 3, 2021:
Hi Carl - "launch a script" could mean a lot of things, so I'm not sure what you're looking for. And especially in relation to the Maintenance app. This might be something best handled in email, until we have it distilled down to something the masses would benefit from.
Carl Nagle, May 3, 2021: