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John,
Some VRBO booking inquiries contain "guest comments" that are often questions the guest wants answered prior to booking. Since they are free-form I am pretty sure Bookerville can't answer them for me
. However it would be nice if:
1 - Bookerville could flag those booking inquiries with comments, say in the subject line. I read all the booking request but I would like to work on the ones requesting more information first.
2 - in the auto-responder email there was an acknowledgement that comments/questions were found and a commitment that a response would be forthcoming.
Thanks,
Ron
Some VRBO booking inquiries contain "guest comments" that are often questions the guest wants answered prior to booking. Since they are free-form I am pretty sure Bookerville can't answer them for me
. However it would be nice if:
1 - Bookerville could flag those booking inquiries with comments, say in the subject line. I read all the booking request but I would like to work on the ones requesting more information first.
2 - in the auto-responder email there was an acknowledgement that comments/questions were found and a commitment that a response would be forthcoming.
Thanks,
Ron
3 Responses:
John Amato, March 23, 2015:
Ron, March 23, 2015:
PACVL, May 28, 2015:
Reply »
John Amato, March 23, 2015:
We might be able to do that Ron, but in the meantime have you looked at these inquiries in your At-A-Glance tab? We mark the ones that have comments with a "quote" icon...
Ron, March 23, 2015:
Thanks John, I do like the "quote" icon in the At-A-Glance tab. However, my first notice of an inquiry is often when I receive the email.
One other thing that would be nice is if you could put the email address of the person making the inquiry in the "Reply-to" field of the auto-responder email. Then if the guest is asking a question, when I reply it would keep the continuity and context of the conversation going.
Ron
One other thing that would be nice is if you could put the email address of the person making the inquiry in the "Reply-to" field of the auto-responder email. Then if the guest is asking a question, when I reply it would keep the continuity and context of the conversation going.
Ron
PACVL, May 28, 2015:
I would second this request... Most of the time I see these emails on my smartphone and like to address them as quickly as possible... The Reply To is a great idea and I also love the idea of including in the autoresponder some kind of text indicating that the owner/manager will respond to comments as quickly as possible.
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